Refund policy

About Returns and Exchanges

HOKKAIDOGRAPHY currently does not accept returns or exchanges at the convenience of the customer, as all items are made to order. If you have any problems with size selection, etc., please contact us using Contact Us so that we can provide you with appropriate advice.

If there is a problem with the delivered product

We apologize for any inconvenience caused. Please contact our customer support using Contact Us. We will be happy to refund or exchange the item(s) according to your wishes. In such cases, there is no charge for return shipping or shipping costs.